Important information for staff regarding the new support ticketing system -
As previously shared with staff via email on 2-17-23:
We are writing to inform you about an important change that will be taking place with regard to our IT support platform. We will be transitioning from our current IT support platform (Solarwinds) to a new and improved system that will provide a more efficient and effective service to our staff. The new system will be available for use beginning this weekend and will be accessible by visiting: https://support.marion.k12.in.
Previously, we employed an almost exclusively email-only system where users submitted support cases to email@example.com. The new system links together assigned hardware device inventory, parts utilization, and information about previous support cases which should allow us to offer improved response times, enhanced communication tools, and streamlined processes to ensure a more robust support experience.
We understand the importance of IT support in your work and that change can be challenging, but we're confident that this transition will bring a host of benefits for you as an end user. MCS IT is committed to providing you with the best service possible and believes that this transition to a new IT support platform is a crucial step in achieving this goal.
Thank you for your cooperation and understanding during this transition period. If you have any questions or concerns, please do not hesitate to contact us. Going forward, email requests sent to firstname.lastname@example.org will be auto-replied to directing you to the new online portal.
Once again, the new support portal will be accessible by visiting: https://support.marion.k12.in.
The following is a great video that will help you to better understand the new support ticketing system (Incident IQ): (CLICK HERE FOR VIDEO LINK)
Wishing you a great afternoon and a fabulous weekend.
- MCS IT Support Team
Information for Parents & Guardians:
If you have not already viewed the iPad distribution slideshow for the 2022-2023 school year, you must do so before your child receives an iPad. The shortcut to view this slideshow can be found by clicking THIS LINK.
1 to 1 Information:
All students K-12 receive a Marion Community Schools issued device for use during the school day.
McCulloch Middle School and Marion High School students are permitted to take these devices home with them for schoolwork and school-related educational purposes.
During certain days, such as "e-learning" days, all students may be permitted or required to take their assigned computing device home with them to use for distance learning. E-learning days are always communicated ahead of time on our website and any additional instructions regarding take-home devices may be shared at the time the e-learning day is announced.
Resources for Parents & Guardians:
SecURLy Parent (for parents who wish to monitor their students' online activity)
SecURLy parent is available for free to any legal guardian or parent who wishes to monitor activity on a child's iPad. You can request to be signed up for the service by sending an e-mail to: email@example.com and including "SECURLY PARENT" in the subject line. Once configured, you will receive an e-mail from SecURLy (a third-party service provider) welcoming you to the service. Follow their instructions to complete registration and configuration.
Jamf Parent device controls (for parents of students with MCS devices at home)
- If parents are using an iPad/iPhone: see this document on getting started
>> MCS has collected resources you can use to extend learning at home beyond specific classroom assignments
Vision for Technology in Education
- Marion Community Schools will develop innovative members of global communities. Students will engage in self-directed, collaborative learning to become critical thinkers, real-world problem solvers, and responsible, productive citizens.
- This vision aligns with District Target 2 - Teaching and Learning:
- Relationships and Results
- All teachers will inspire and facilitate engaged, relevant, and purposeful student learning.
- (Click here to view the full District Targets.)